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Beneficiary sequence number

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Occasional Visitor

I am trying to create a new beneficiary and pay them on my mobile app. It has accepted the beneficiary but when I try to pay I get a message saying the beneficiary sequence number is invalid. What does that mean? 

 

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Finkilala
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New Contributor
I have the same problem so i ended up going to internet banking. Or it says account type doesn't match to something only when i pay credit cards
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Community Coordinator

Hi Finkilala, 

 

Please see the reply we gave on your post for assistance.

 

Regards,

Standard Bank Team

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sune
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What was the solution to this problem?  I cannot see Standard Bank's reponse to the issue.  And i cannot find any other answered questions on this topic?  I am trying to pay a beneficiary, but i keep getting this message about an invalid sequence number.  Thanks.

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Community Coordinator

Hi Sune,

 

Can you please make sure that the account number is correct before proceeding with the payment. For further assistance please contact 0860123000.

 

Regards,

Standard Bank Team

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Shane1
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Hi All,

 

i have this very same problem when trying to pay a beneficiary online. What is the solution?

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Community Coordinator

Hello @Shane1,

 

We would like to intervene and assist further in resolving this one for you.  Please confirm the actual error message with screen shots of this error so that we can escalate to our developers. 

 

You can mail this query here: [email protected] for further assistance.

 

Regards, 

Boitumelo

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