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Community


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Buying airtime on standard bank app

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11 REPLIES 11
Pierrosmit
Occasional Visitor
I have a problem buying airtime for Vodacom. It keeps saying error but then there are funds that get subtracted from my savings and I still do not have my Airtime
Boitumelo
Community Coordinator

Hello @MR_L_Adams10111

 

Let us investigate this matter further with our development team. Please mail us the screen shots of this so that we can look into this? Email us here: [email protected] and use subject line "Buying Airtime error on the app/Community query"

 

Regards,

Boitumelo

MR_L_Adams10111
Occasional Visitor
I'm sorry but the problem has NOT yet been resolved. It's not just Cell C now. I cannot purchase airtime for any network on this new Standard Bank app. It keeps saying "technical Error. Please try again later"
StandardBank
Community Coordinator

Hi Mrs  van Wyk,

 

Once you have downloaded the new app for the first time, and created a Standard Bank ID, you will be asked to link your cards (this “pulls through” the accounts and beneficiaries that are associated with this card)

 

Firstly, you will be asked if you have Internet Banking or not.

 

  • If you use Internet Banking, enter the card details of the card that you use when logging on
  • If you do not use Internet Banking, enter the card details of the card you use at an ATM
  • We will check to see if your cellphone number is registered on the Standard Bank database. If it is, then we will send a One-Time Password (OTP) to your cellphone.

     

     

    If your cellphone number is not registered on our database, we will ask you to supply it.

    If you try three times to link your card and you are unsuccessful, you will need to go to the branch.

     

    If for some reason there is an error or a problem entering the cellphone number, and you are unable to register the card, you may also have to visit a branch.

     

    To link more cards to your app, you will have to create a new dashboard. Swipe the screen from left to right, in the 'Dashboards' section, select "+ Add new..." and follow the prompts. 

bvanwyk27
Occasional Contributor

Is this a good idea to put your account number on this web?

 

bvanwyk27
Occasional Contributor

Good Day,

 

Can you please link my tax free call account to my cheque account?

Tax free call account number: 10077636412

 

Cheque account number: 030549744

 

Many Thanks

Mrs B.A.M. van Wyk

StandardBank
Community Coordinator

Hi Alice,

 

That is concerning. Can you please send an email to [email protected] so that a specialist may assist you.

 

Regards,

Standard Bank Team

aliceanoop
New Contributor
The problem with purchasing cell c airtime is not resolved
N it's costly to call your call center
StandardBank
Community Coordinator

Hi

 

Please contact us on 0860 238 837 so that we may assist you further in this regard.

 

Kind regards,

Standard Bank

aliceanoop
New Contributor
Hi I'm still having problems with purchasing cell c airtime
StandardBank
Solution
Community Coordinator

Hi, 

 

We did have problems with CellC airtime purchases this week but can confirm that this problem has since been resolved.

 

Kind regards,

Standard Bank

thusomokoena21
New Member
Iv been tryingb to buy airtime with my app for a week now and it keeps saying "Technical error occured.try again later".I have sufficient funds but it just wont work.If anyone has encountered the same issue and can help please do,will appreciate it.
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