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CANT LOGIN TO SECURITY

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JOHN10
New Member

I HAVE DOWNLOADED AND INSTALLED THE BANKING APP. 

THEN I SIGN IN WITH MY USUAL PASSWORD AND IT SENDS ME TO SECURITY SETUP

 

IT THEN GOES TO A NEW PAGE "CREATE YOUR NEW APP CODE"

IT THEN WONT ACCEPT MY PASSWORD

PLEASE HELP

 

 

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1 REPLY 1
Community Coordinator

Hello @JOHN10,

 

Can I kindly ask that you forward your Standard Bank ID (email address) registered on the mobile app, ID number and contact details to [email protected] with the subject line "Can't log in to app " so that we can escalate to our development team for further assistance.

 

Kind Regards,

Mandy

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