Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

CANT LOGIN TO SECURITY

Reply
Highlighted
New Member

I HAVE DOWNLOADED AND INSTALLED THE BANKING APP. 

THEN I SIGN IN WITH MY USUAL PASSWORD AND IT SENDS ME TO SECURITY SETUP

 

IT THEN GOES TO A NEW PAGE "CREATE YOUR NEW APP CODE"

IT THEN WONT ACCEPT MY PASSWORD

PLEASE HELP

 

 

0 Kudos
Reply
2 REPLIES 2
Highlighted
Community Coordinator

Hello @JOHN10,

 

Can I kindly ask that you forward your Standard Bank ID (email address) registered on the mobile app, ID number and contact details to [email protected] with the subject line "Can't log in to app " so that we can escalate to our development team for further assistance.

 

Kind Regards,

Mandy

0 Kudos
Reply
Highlighted
Occasional Visitor
0 Kudos
Reply