Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Can I get a reversal on electricity payment?

Reply
ashleylerato
Occasional Visitor

Can I get a reversal on electricity payment?

Hey guys. So I bought prepaid electricity using my phone but instead of having my meter number, i didn't see it still had my friend's meter number from the last time I'd bought her electricity. So I was wondering if I could get a reversal or change in meter numbers? They don't seem willing to give me money in exchange for the voucher. Is there a way out of this?
0 Kudos
Reply
2 REPLIES
Tiyiselani
New Member

Re: Can I get a reversal on electricity payment?

Is there any response on this?
0 Kudos
Reply
Highlighted
Community Coordinator

Re: Can I get a reversal on electricity payment?

Hello @Tiyiselani,

 

Unfortunately you cannot reverse the transaction once it's gone through. Due to this, we plead with customers to be extra cautious and ensure that correct details are used when purchasing electricity, airtime, or paying a beneficiary.

 

Kind Regards,

Mandy

0 Kudos
Reply