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Community


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Community

A one-stop forum for all your banking questions

Can I get a reversal on electricity payment?

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Occasional Visitor
Hey guys. So I bought prepaid electricity using my phone but instead of having my meter number, i didn't see it still had my friend's meter number from the last time I'd bought her electricity. So I was wondering if I could get a reversal or change in meter numbers? They don't seem willing to give me money in exchange for the voucher. Is there a way out of this?
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Community Coordinator

Hello @Tiyiselani,

 

Unfortunately you cannot reverse the transaction once it's gone through. Due to this, we plead with customers to be extra cautious and ensure that correct details are used when purchasing electricity, airtime, or paying a beneficiary.

 

Kind Regards,

Mandy

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