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Community


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Community

A one-stop forum for all your banking questions

Can't change the branch for standard bank when trying to make a payment

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Occasional Visitor
I want to pay a new recipient using the app.
When I get to filling in the details it lets me change and input the info in all the blocks except the branch 🙈 and this only happens when standard bank is selected..
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4 REPLIES 4
Regular Visitor
Same problem for me. Does anyone have a solution?
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Community Coordinator

Hi

You do not need to fill in the branch/branch code. The app makes use the the universal branch code.

Regards,

Standard Bank team

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Regular Visitor

Hi

The universal brance code is not accepted and so decline the setup of the beneficiary. After the OTP has bin submitted. 

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New Member

I had a similar problem, and it is very, very annoying. Enough for me to leave Standard Bank, since I now cannot set up a beneficiary or make a payment using only FNB's universal code - it rejects the account number and prevents me setting up the beneficiary, after entering OTP. You are forced to use the universal branch code... which doesn't always work.

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