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Cancel transaction to non-existant account

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New Member
Hi SB team,
My wife made a transfer if R500 to an incorrect account nr today 01.07.2020 from her Elite account. After contacting Standard Bank support, they advised her that the account nr does not exist and a fee of R400 is payable to have this transaction reversed. How can this be? Does this charge apply for this situation? Should myself or her rather contact the fraud line or would my banker be able to assist with this? Please help.
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New Member
I've been holding onto the phone line for 3/4 hour only to get someone say They'll Put Me through to another department. Just cut the call!
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