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Cant purchase prepaid electricity

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snymanah
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Visitor

I'm in the Tshwane munisipality area and also can not buy electricity from either the internet or cellphone.  Please assist.

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Solution
Community Coordinator

Hi,

 

Did you register your number? You need to call our help desk on 0860 123 000 and register your number, in order to be able to purchase electricity via IB or cellphone banking.

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jvlahakis
Occasional Visitor
Unable to purchase prepaid electricity via standard bank app I live in Alberton what's happening Standard bank
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Community Coordinator

Hi,  

 

Did you register your number for this service? You need to call our help desk on 0860 123 000 to register.

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nawahl2
Occasional Visitor
23 july 2016, I have experienced similar problems like unable 2 purchase electricity.....This problem has been coming on too long now....Did history check and it's been 4frkn Months n problem still nt resolved....👎👎👎🖓🖓🖓🖓🖓👎👎👎👎👎👎👎👎👎
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terrytjjansen
Occasional Visitor
Greetings
I get a "wrong amount" error every time I try use the app to purchase electricity .... but FNB app works first time, everytime.
What is wrong with standard bank?
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Community Coordinator

Hi terrytjjansen,

 

Have you not exceeded your daily limit? Please try again and let me know if you are still experiencing the same issue. I apologise for the inconvenience.

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ziyadmoosa1
Occasional Visitor
When will it be resolved as this is not making things convenient for me or others in anyway.
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Community Coordinator

Hi,

 

What issues are you experiencing when you try to purchase electricity? 

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59039
New Member
I can't purchase electricity
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Highlighted
Community Coordinator

Hello @59039,

 

Please be advised that currently we aren't aware of any technical problems on the app with regards to purchasing electricity, this could be a connection problem on the side of the service provider. Could we kindly advise that you contact your service provider for further assistance in this regard.

 

Kind Regards,

Mandy

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Andrea_Maritz
Occasional Visitor

Why can't we purchase electricity online through our online banking service?

 

This seems to be an issue that's been going on for years now. I have a Prestige Account with you guys... why can't I purchase electricity online? That's a little ridiculous since it's 2017 and EVERYTHING is done online. I feel like we pay more for banking so that we have these kinds of services available to us. FNB seems to have no issue with this. Should I switch banks perhaps? 

This seems to be an issue that's been going on for years now 9since 2015 according to this feed).

 

I have a Prestige Banking Account with you guys... why can't I purchase electricity online? That's a little ridiculous since it's 2017 and EVERYTHING is done online. I feel like we pay more for banking so that we have these kinds of services available to us. FNB seems to have no issue with this. Should I switch banks perhaps? 

 

Please provide a solution as soon as possible. 

 

Thanks, 

Andrea

 

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Community Coordinator

Hello Andrea,

 

I can imagine your frustration on this. Please note that there might be the service provider issues and to best assist you we need to look further into this matter for you.

Kindly mail us with your full query, account details and your electricity details so that we can look into your query.

 

You can mail us here: [email protected]

 

Regards,

Boitumelo

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suln
New Contributor
I’m still waiting for this issue to be resolved. I’ve never been able to buy via the app. Is standard bank still looking into resolving the technical error received?
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Community Coordinator

Hello @suln

 

Could I kindly advise that you forward your account number, ID number and contact details to [email protected] with the subject line " can't purchase prepaid electricity on app" so that our mobile app development team can look into the source of this issue and assist you further.

 

Kind Regards,

Mandy

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Luan
New Member
Its 2018 and im not able to buy prepaid elec with the standard bank app. Why would I want to stay with standard bank? **bleep** useless if you cant make something like this work in this day and age.
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