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Community


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Community

A one-stop forum for all your banking questions

Cash money voucher missing

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Visitor
I just tried the mobile app, for cash payment for my cell number, all I get is an OTP number and no voucher number.... I have my reference number and a cash collection pin but no voucher pin... How does the voucher pin generate....
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Community Coordinator

Hello @Jat01,

 

Once you have captured the OTP an SMS with a voucher pin should come through. Note, if you not receiving the SMS please delete the voucher and try again.  There might have been a service provider delays to deliver the SMS.

 

Let us know if you still experiencing any issues on this.

 

Regards,

Boitumelo

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Occasional Visitor
Something happened to me but mine was a once off and it's been two days since it happened
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