Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Cash voucher

Reply
Mbusiswa
New Contributor
I sent a cash send yesterday and the recipient still can't withdraw it. What do I do to rectify this?
0 Kudos
Reply
3 REPLIES 3
Boitumelo
Community Coordinator

Hello @Mbusiswa,

 

This will only happen if the recipient has entered the wrong pin or voucher number. To resolve this you will have to delete the vouch and create the new one, note to delete you will have to enter the password provided to the recipients. 

 

On your app you will select transact, select manage vouchers and select to delete that voucher to be able to create the new one.

 

I trust this will be helpful.

 

Regards,

Boitumelo

0 Kudos
Reply
Ravel
New Member

HI There

 

I have sent a money voucher but the pin or number of the voucher appears as **********.

Please assist and explain why this is happening as its never happened before.

0 Kudos
Reply
Boitumelo
Community Coordinator

Hello @Ravel,

 

To resolve this delete this voucher and try to create a new one. Please let me know if this was helpful.

 

Regards,

Boitumelo

0 Kudos
Reply