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Community


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Community

A one-stop forum for all your banking questions

Dashboard

Solved
Reply
11 REPLIES 11
StandardBank
Community Coordinator
Hi Mxolintombela, please follow the following steps : Settings > General > About > Name > Remove special characters & select " done ". Test the App.
StandardBank
Community Coordinator
Hi Leezyreddy, please follow the following steps : Settings > General > About > Name > Remove special characters & select " done ". Test the App.
mxolintombela
Solution
Occasional Visitor

Hi SB

 

I cannot get my VAF account linked to my dashboard/profile.

Please help. I have tried deleting dashboard but no option to delete. Have removed app completely from phone and re-installed, even unlinked the phone and started all afresh, no success.

 

Regards,

Mxolisi

martinlovric
Occasional Contributor
Hi leezyreddy
This worked for me, try it, should be fine (even changed my device name back to what it was and still works)
StandardBank
Community Coordinator

 Hi

 

Please use the following steps to correct the current issue being experienced:

 

Step 1: Go to settings on your iOS device

Step 2: Once in Settings select “General”

Step 3: Once in General please select “About”

Step 4: Select “Name”

Step 5: Remove any special characters (anything other than letters) and select done

Step 6: Re-open your App and continue banking if possible

 

Kind regards,

Standard Bank

barrycooper247
New Contributor
When will standard bank respond???
AmandaK
New Contributor

Same - cant use the app anymore - have to go back to using computer

amit
Solution
Frequent Visitor
Please fix this...we cannot use the app otherwise!!!
brucecampbell18
Occasional Visitor
Me too please fix!!!!!!!!!!!!!!!!!?????
Tane
Solution
Occasional Visitor
Mine too. How do I fix this?
martinlovric
Solution
Occasional Contributor
The same for me, hopefully Standard Bank will sort this problem out soon... I just don't know who to report it to.
leezyreddy
Occasional Visitor
My dashboard doesn't show my balance anymore
It tells me to add an account
And when I add my account it says it already exists in the app
Don't know what's going on
Please help
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