Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Debit Order that needs to be reversed

Solved
Reply
Highlighted
Phathwa
New Member

Debit Order that needs to be reversed

Debit order needs to be reversed
Go to the solution >
0 Kudos
Reply
1 REPLY
Solution
Community Coordinator

Re: Debit Order that needs to be reversed

Hello @Phathwa,

 

Please be advised that should you notice an unauthorised debit order on your accounts, you are encouraged to contact us immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

 

Kind Regards,

Mandy

0 Kudos
Reply