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30-11-2018 10:26 AM
30-11-2018 12:10 PM
04-12-2018 02:51 PM
I understand your frustration, Debit Order fraud is a distressing experience, especially as it affects clients from all banks. To deal with this, local banks have jointly launched the DebiCheck service.
Standard Bank will assist you to Reverse, Stop or Investigate any account Debit Orders. Should you pick up any irregularities, you can let us know by calling 0860 123 000 (as we need to ensure we are assisting the right person) or by visiting any branch for help with this.
To monitor your account, you can either use Online Banking or the Mobile Banking App (now with DebiCheck integration) and also enable MyUpdates, to receive real-time alerts for transactions on your account.
25-03-2019 10:43 AM
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.