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EAP Limit

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New Contributor
Why does the Standard Bank app and the internet/online banking profile no longer allow me to change my EAP limits?​  I have always used this service.  

I have tried to increase my monthly EAP limit this morning, but got an error message that reads:
This service cannot be activated on your profile.  Please call 086 012 3000.
 
I am getting this error on both the banking app and online banking profile.
 
​I had to call the call centre to get assistance, which is very inconvenient and costly, as I was holding on for 12 minutes before my call was answered.
 
Please advise when this will be fixed, as I use this facility very often to increase and decrease my EAP limits.
 
Thank you
 
 
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