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Electricity sms/voucher not received but account deducted

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Daryl247
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Electricity sms/voucher not received but account d...

Hi

I just purchased R200 electricity from the app, the money was deducted but I did not receive the sms with my electricity voucher
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Community Coordinator

Re: Electricity sms/voucher not received but accou...

Hello @Daryl247,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "Electricity sms/voucher not received but account deducted" so that we can look into this and trace where the delay is, where the funds are rooted and assist further.

 

Kind Regards,

Mandy

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