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Community


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Electricity sms/voucher not received but account deducted

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2 REPLIES 2
Kitten786
New Contributor
I need help A. s. a. ap same problem
MandyP
Community Coordinator

Hello @Daryl247,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "Electricity sms/voucher not received but account deducted" so that we can look into this and trace where the delay is, where the funds are rooted and assist further.

 

Kind Regards,

Mandy

Daryl247
New Member
Hi

I just purchased R200 electricity from the app, the money was deducted but I did not receive the sms with my electricity voucher