Electricity token not received

[MandyP]

Hello @Wynand101,

Please be advised that you will need to get in touch with our customer care on 0860 123 000 or forward your account details, ID number and contact details to [email protected] with the subject line "electricity token not received" so that we may look into this matter and assist further.

Kind Regards,

Mandy

[Wynand101]

I bought R100 prepaid electricity on Saturday and I still haven't received the token for it yet. I even contacted SBSA via email and still no response.

Is it possible to regenerate and send a token or would it be better to just get a refund?