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Community


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Failed log in to mobile app

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5 REPLIES 5
FanaM1
Community Coordinator

Hi @Sthabimasango.

 

Thank you for getting in touch with us.

 

This sounds like a frustrating experience, for sure.

 

These troubleshooting steps are some you can use to attempt and fix what appears to be a technical issue.

  • Select the Standard Bank app under settings,
  • click Storage, and then select Clear Data and Cache.
  • Restart the device, then attempt logging in once more.

 

If this doesn't work, please call us at 0860 123 000 and select options 3 and 4 or email us at [email protected].

 

Once you have been able to do banking from the convenience of your home, kindly let us know.💙

 

Kind regards

Fana.

Standard Bank Team.

Sthabimasango
New Member
ilanampiti
Community Coordinator

Hello JackyBarbara1,

 

What error message does it show when trying to log in? Please restart your device and try again. 

JackyBarbara1
Occasional Visitor
Cannot log into mobile account
Rachella62
New Member
I cannot remember my old password
Jack7
New Member
I open the app using my password, then it doesn't display my bank balance. I can't make any transaction, it says to start transacting I have to link bank account. I have been using this app all along, why suddenly it doesn't show anything as if my account is not linked already?
Please help