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Community


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Community

A one-stop forum for all your banking questions

Fingerprint authentication

Reply
7 REPLIES 7
Thuliso
New Contributor
Not working properly, requires OTP and it keeps sending OTP.
StandardBank
Community Coordinator

Hi pramod,

 

It is currently available to our customers using the iPhone 5s, 6 and 6+. I will forward your feedback to our development team to review your query about this functionality being available for Android users. 

 

pramod
Occasional Contributor

Apparently it is not available on Android. That is ridiculous.

pramod
Occasional Contributor

It Is not available on my Samsung S7 edge

StandardBank
Community Coordinator

Hi pramod, please call our help desk on 0860 123 000 or alternatively, please forward your query and your contact details to [email protected].

pramod
Occasional Contributor

When I reply to your email,  this message comes up.  So by all means please call me, because I can't find an option in the App to enable Fingerprint authentication .

 

 

Delivery has failed to these recipients or groups:

Community Mailer ([email protected])
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your helpdesk.

StandardBank
Community Coordinator

Hi pramod,

 

I have tested this functionality and it works. Can you please restart your device and try again. Should you still be having problems with this, please let me know, so I can get a specialist to assist you.

pramod
Occasional Contributor
Why is fingerprint authentication not working ?