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Community


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Forgot instant money pin

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2wice
New Member
I lost my instant money pin
Sisipho20
New Contributor
Thank you very much your post was able two help me
FanaM1
Solution
Community Coordinator

Hi @Ndypraise.

 

Thank you for reaching out.

 

If you created the voucher. You can check the instant money voucher number under instant money manage.

 

To access it from the app, please follow these steps:

  • Open and sign into the Standard Bank App,
  • Click transact,
  • Select send,
  • Select manage vouchers.

You can request the sender to provide you with the voucher number by following these steps to access their mobile app.

 

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent or contact our instant money team on 0860 466 639.

 

Kind regards,

Fana.

Standard Bank Team.

Ndypraise
New Contributor
Hi i deleted the instant money pin by mistake
Ndypraise
New Contributor
FanaM1
Community Coordinator

Hi @Maushi01.

 

Thank you for reaching out.

 

Instant money voucher SMSs are received within seconds after the voucher has been created successfully.

 

If you created the voucher. You can check the instant money voucher number under instant money manage.

 

To access it from the app, please follow these steps:

  • Open and sign into the Standard Bank App,
  • Click transact,
  • Select send,
  • Select manage vouchers.

You can request the sender to provide you with the voucher number by following these steps to access their mobile app.

 

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

 

For any pin related issues, kindly contact our instant money team on 0860 466 639.

 

Kind regards,

Fana.

Standard Bank Team.

Maushi01
New Contributor
Maushi01
New Contributor
I forgot my instant money pin
FanaM1
Community Coordinator

Hi @Toebok.

 

Please get in touch with instant money team on 0860 466 639 for assistance.

 

Kind regards,

Fana.

Toebok
New Member
SBSA Instant Money Voucher 39_2077_3490, R2500 from Avbob
0656495166
New Member
Sphiwo_98
New Member
Yes I forgot instant money pin, please help
Noxolo2
New Member
I forgot the instant money pin and I've tried to change it on the App but it always says pin error
hlengiwesuzanne
New Contributor
Yes,it was sent on 071039519and I don't have a standard bank card
hlengiwesuzanne
New Contributor
Hlabanamane
New Member
Does deleting the voucher mean I also delete the money?
jamelee
New Contributor
jamelee
New Contributor
lost instant money pin
SakhileMadela
New Contributor

@Boitumelo wrote:

Hello @EFFEKT,

 

Please be note that the sender will have to delete and create a new voucher for you. The new voucher will be created and the sender will share the new pin with you.

 

To delete this voucher: 

  • Log-in to your app using your personal password
  • Select transaction then,
  • Select send instant money,
  • Then select manage vouchers and delete.

Let me know if this was helpful.

 

Regards,

Boitumelo


how can i do that transaction

SakhileMadela
New Contributor

I need to resend new pine because the old one is blocked.