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Community


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Community

A one-stop forum for all your banking questions

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3 REPLIES 3
MandyP
Community Coordinator

Hello @keshanisinghks,

 

Please be advised that the feature to update your contact details on the Online Banking and Mobile Banking App is currently not enabled. Kindly note that you will need to visit your nearest branch, taking with, your ID book in order to be assisted with updating your details.

 

Kind Regards,

Mandy

keshanisinghks
Visitor
What about changing the number you receive your sms's from ?
MandyP
Community Coordinator

Hello @SIANK,

 

Please be advised that you'd need to visit your nearest branch in order to update your FICA details, these include your proof of residents. Please visit: http://community.standardbank.co.za/t5/Security/FICA/ta-p/668 for more information on how to stay FICA compliant.

 

Regards,

Mandy

SIANK
Visitor

Does anyone know how to change your address online? I am not able to go into the bank to change. I am also not able to log into my old online banking site, as i have lost my old card, which i need to log in.