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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Hot Card

Reply
7 REPLIES 7
FanaM1
Community Coordinator

Good morning, @Thabang11.

 

Thank you for reaching out.

 

A hot card is placed by our fraud team when suspecting fraudulent activities.

 

An SMS is sent to you to validate suspected transactions.

 

Our system will also attempt to contact you to validate suspicious transactions.

 

Should any of the above listed items not come through, please contact our fraud team on 0800 222 050 (toll-free) to unblock your card.

 

Let us know if you require further assistance on this.

 

Kind regards,

Standard Bank Team.

Thabang11
New Member
When I try to buy something on my account it shows hot card in red
FanaM1
Community Coordinator

Hi @Mbali41.

 

Please share your contact details, the team will be in touch.

 

Kind regards,

Fana.

Mbali41
New Member
0800 222 050 has put me on hold for more than an hour
FanaM1
Community Coordinator

Hi @Pe1.

 

Hot card is a fraud block placed on your card. You need to call our fraud team on 0800 222 050 to unblock your card.

 

Kind regards,

Fana.

Pe1
New Contributor
Pe1
New Contributor
Ramdaw2603
Occasional Visitor
Good day. I have called 5 times and I am still waiting for online fraud to contact me as they placed the block on my card. I cannot perform any transactions and I need to pay bills, buy food and I am sitting here with no way forward waiting for a call because that's all I was told.