Hot card

[telvinanaidoo]

When I try to make a payment it states Hot Card and doesn't go through. What do I do in this case

[StandardBank · Accepted solution]

Hi

You need to call our Credit Card Customer Service line on 086 120 1000 so that we may check what the reason for this indicator is and provide you with steps that need to be taken to correct this. Due to the various reasons why this indicator would appear, we are unable to isolate it to a few alternatives.

Regards,

Standard Bank

[camelittaclara]

I called and wasted SGD48.75 on overseas call to speak to your customer service. She only said my card is Hot Card. I have to visit a branch. And she gave me another no to call, I did just that and he will get his superior to contact me. After 5 days still no one contacting me. I need to make payment. You know how frustrated it is? I need to pay bills to beneficiries. Why must block me after I received funds from overseas from my family to Standard Bank? My family send money to help me pay bills while my husband out of job.
This is so unacceptable and really inconvenience to your customer.

[StandardBank]

Hi,

Please refer to your previous post.

[tshepo711]

It's not very helpful of you to respond by saying refer to a previous post when the advice you gave in the previous post didn't work. Can you give us more options to solve this hot card issue besides call the call centre and go into the branch. I suspect that this has to do with the recent standard bank app update I just did. It's probably an IT issue that your IT team should look into urgently. I say this because I'm seeing this message for the first time ever on the standard bank app. I'm going to try making a payment on the internet browser and see if it helps.

[tshepo711]

When I logged onto Internet banking using the web browser it informed me that my card has been blocked for security reasons. I suspect that some of us who have been logging in with old card numbers will need to update our internet banking profiles with the most recent card which we are using. Once this is updated our accounts will be unlocked and we can start making payments via Internet banking again. I'll let you know if what I suspect is true later.

[StandardBank]

Hi, you need to visit your nearest branch for assistance. 

[Disgruntled]

Can you believe this is still a problem in 2020!!! 4 calls later to customer care and still being pushed from one department to another with no solution. I was bumped to Online Fraud and told they would call in 20min (which is terrible service) and then they never called. 3hours later I call in and there is nothing that indicates any action flagged on my account. Standard Bank this is so disappointing! Truly.

[MandyP]

Hello @Disgruntled,

I can understand your frustration on this and would like to apologise for the inconvenience this has caused. Please can I ask that you forward your account details, ID number and contact details to [email protected] with the subject line "hot card" so that we can urgently look into this matter and assist you further.

Regards,

Mandy