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A one-stop forum for all your banking questions
02-04-2024 12:04 PM
Good day, @KKriel.
Thank you for reaching out.
A hot card is placed by our fraud team when suspecting fraudulent activities.
An SMS is sent to you to validate suspected transactions.
Our system will also attempt to contact you to validate suspicious transactions.
Should any of the above listed items not come through, please contact our fraud team on 0800 222 050 (toll-free) to unblock your card.
Let us know if you require further assistance on this.
Kind regards,
Standard Bank Team
02-04-2024 12:09 AM
Hi how do i get my card fixed i have to make payments
11-03-2024 04:38 PM
Good afternoon, @Masase.
Thank you for reaching out.
A hot card is placed by our fraud team when suspecting fraudulent activities.
An SMS is sent to you to validate suspected transactions.
Our system will also attempt to contact you to validate suspicious transactions.
Should any of the above listed items not come through, please contact our fraud team on 0800 222 050 (toll-free) to unblock your card.
Let us know if you require further assistance on this.
Kind regards,
Standard Bank Team
10-03-2024 07:03 AM
31-10-2022 12:48 PM
05-07-2022 01:58 PM
Hi @Aphiweowethu.
Thank you for coming back to me. Please share your email address. We would like to get in touch with you, and assist.
Kind regards,
Fana.
04-07-2022 07:21 PM
29-06-2022 04:02 PM
Hi Aphiwe.
Your card has a temp block. The fraud team would be able to assist by unblocking your card. Please dial 0800 222 050 for assistance.
Kind regards.
Fana.
26-06-2022 09:37 PM
08-05-2022 08:40 AM
12-07-2021 07:48 PM
29-12-2020 01:23 PM
HI MY NAME IS LWAZI MBANE ID, YESTERDAY I MADE A NEW CARD DUE TO FRAUD THAT I REPORTED. NOW MY DEBIT CARD IS GIVING ME PROBLEMS WHENEVER I TRY MAKING ONLINE PAYMENTS, SOME WORDS APPEAR SAYING "HOT CARD". SO WHAT DO I DO NOW? I EVEN CALLED STANDARD BANK LANDLINE WITH NO POSSIBLE LUCK
11-11-2020 10:14 AM
Hello @Disgruntled,
I can understand your frustration on this and would like to apologise for the inconvenience this has caused. Please can I ask that you forward your account details, ID number and contact details to [email protected] with the subject line "hot card" so that we can urgently look into this matter and assist you further.
Regards,
Mandy
08-11-2020 05:13 PM - edited 08-11-2020 05:15 PM
01-12-2016 08:59 AM
Hi, you need to visit your nearest branch for assistance.
01-12-2016 05:51 AM
01-12-2016 05:40 AM
10-10-2016 10:20 AM
Hi,
Please refer to your previous post.
10-10-2016 12:49 AM
27-05-2015 02:26 PM
Hi
You need to call our Credit Card Customer Service line on 086 120 1000 so that we may check what the reason for this indicator is and provide you with steps that need to be taken to correct this. Due to the various reasons why this indicator would appear, we are unable to isolate it to a few alternatives.
Regards,
Standard Bank