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14-05-2017 01:06 PM
I bought R300 on the mobile app. However I received the sms for the bank deduction but electricity voucher.
Checked , it gone of the bank but no voucher. Gone and bought from Checker and according to the voucher I paid for the higher tariff
15-05-2017 10:28 AM
Please be advised if the transaction was unsuccessful the money will be credited back to your account. Note this transaction will also reflect on your statement for reference, and should you have not received this voucher you can contact our support service with your transaction details on: 0860 238 837 for further assistance. Thank you.
26-06-2018 06:37 AM
02-07-2018 11:33 AM
The best way to resolve this will be to forward us your transaction details if you didn't receive your voucher. You can send us your details here: [email protected] with your account details and contact. As soon as we receive this we will investigate further and feedback.
Let us know should you require further assistance on this.