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How do i activate otp??

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nsikeza
Frequent Visitor
My app won't let me do a cardless withdrawal, it keeps asking for OTP
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4 REPLIES 4
Haydn
Solution
New Contributor
The latest versions of the app for phone and tablet are available in the app stores. There is a function that checks whether your OTP details have been set which in this case looks like they haven't. Follow the prompts, enter your cellphone number (which has to be a cell phone number that the bank has record of on your customer profile) and that should solve your problem.

If you are not asked to activate OTP , then you need to look out for the OTP that should be delivered to your preffered choice (SMS or email).
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Lehlohonolo1983
Visitor

Good  Day

 

I have been trying to access internet banking on the new site but I get the message that says my OTP has been disabled to continue I must reactivate my OTP. I have followed the instruction and I get the message that an error occured I must try again later its been 2 months now. I need help please.

 

Thank You 

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StandardBank
Community Coordinator

Hi Lehlohonolo1983,

 

Please call 0860 238 837 for assistance with setting up your OTP.

 

Regards,

Standard Bank Team

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DimphoM
New Member
How do I activate otp??
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