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How do link new phone to profile

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New Member

Hi , I am having issues signing into new banking app after I got new phone . First it says standard bank ID locked then offers option to reset password , if you put email to reset password , it says device not linked to profile and I cannot proceed further , no options to link device offered ?  

 

Thank You .

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11 REPLIES 11
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Community Coordinator

Hi TharmanNaidoo,

 

Please call 0860123000 so that a specialist may assist you.

 

Regards,

Standard Bank Team

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New Contributor

Sitting with same problem, spent hours holding for assistance and still getting nowhere.

STANDARD BANK YOU NEED TO CONTACT ME NOW

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New Contributor
Sitting with same problem, spent hours holding for assistance and still getting nowhere.
STANDARD BANK YOU NEED TO CONTACT ME NOW
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Community Coordinator

Hi amatholegs, 

 

I have escalated your query to our specialist. I apologise for the inconvenience. 

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Community Coordinator

Hi TharmanNaidoo,

 

Please update your app to the latest version and restart your device and try again.

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New Member

I have just spent 50 minutes on the phone trying to link my devices to my profile (whatever that means). There is just no help Consultants don't know how to do it. Any other help please. FNB has a space once you log in that says "PLEASE ENTER YOUR DEVICE DETAILS". Where do we find that in Standard Bank Internet Banking. Where is that icon?  

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Community Coordinator

Hello @LM1,

 

Please advise if you linking account to your profile or are you using multiple devices on one account or profile? 

 

Remember you can login on multiple devices using your profile to access both Internet Banking and App.

 

Regards,

Boitumelo

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Occasional Visitor

hi i'm trying to link my new device.it asks for my email so when i enter it.it just says device not linked

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Occasional Visitor
My sms otp does not pull through. Phone now whole morning. Spent over R200 in airtime. Still stuck.
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New Contributor
All of a sudden I cant log in because my new phone is not link to my Standardbank profile. Please help! I use this phone since Jan202 without any problem untill now
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New Contributor
I still need helo to link my cellphone to my account
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