A one-stop forum for all your banking questions
07-01-2016 04:15 PM
Hi , I am having issues signing into new banking app after I got new phone . First it says standard bank ID locked then offers option to reset password , if you put email to reset password , it says device not linked to profile and I cannot proceed further , no options to link device offered ?
Thank You .
24-07-2017 11:05 AM
I have just spent 50 minutes on the phone trying to link my devices to my profile (whatever that means). There is just no help Consultants don't know how to do it. Any other help please. FNB has a space once you log in that says "PLEASE ENTER YOUR DEVICE DETAILS". Where do we find that in Standard Bank Internet Banking. Where is that icon?
26-07-2017 11:31 AM
24-05-2020 05:58 PM
26-06-2020 02:19 PM
It was working perfectly now it isn't anymore - please assist. Am tired of holding on for one of your "specialists" on the number provided.
I am not close to a bank - there are no branches in Sedgefield so can't just pop in to fix this. Please can someone call me on 082 907 6669 or assist me via email on [email protected]
I am beyond knowing what to do I need to transfer money and have been unable to do anything on my banking in the past few months it's beyond ridiculous - no one seems to be able to help.
06-08-2020 08:38 AM
i've been using for the past year on my phone so yesterday it says i must suppose to update which i did now i cant log back in it says profile not linked to my device. please assist.
07-08-2020 09:22 AM
Please can I ask you to contact customer on 0860 123 000 or forward a mail with your email address registered on the mobile banking app, ID number and contact details to [email protected] with the subject link "linking new phone to app profile" so that we can look into this matter and assist you further.
07-12-2020 01:54 PM
It looks like this has been an issue since 2017, people asking this question that it seems nobody can assist. We do not have time or money to sit on the phone waiting for a specialist to respond. How come nobody on this platform has learnt what the answer is to this same question that people have been asking since the year 2017. I am not sure of the actual purpose of this platform as I have not yet seen anybodys query actually answered other than - "visit your branch, or phone callcentre".
So, is there anybody who knows how to change your device ???