Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

How do link new phone to profile

Solved
Reply
Gerrit76
Occasional Visitor

@071 wrote:
You insert your email address.

Really 071? Do you think we cannot read or grasp that basic concept?? It is the next step, that says  'your device is not linked', that is the problem. So thank you for the hapless "advice"...

 

Back to the bank - why cannot we link our own devices anyway, like with other banks, from our online banking profile?

 

I like the standard bank app, but **bleep**  I have in two years (!!!!!) not been able to link my two devices either .

071
New Member
You insert your email address.
Vuyo8896
New Contributor
How to link a device to my profile?
Luvhengo
New Contributor
Las
New Contributor

Hi

 

It looks like this has been an issue since 2017, people asking this question that it seems nobody can assist. We do not have time or money to sit on the phone waiting for a specialist to respond. How come nobody on this platform has learnt what the answer is to this same question that people have been asking since the year 2017. I am not sure of the actual purpose of this platform as I have not yet seen anybodys query actually answered other than - "visit your branch, or phone callcentre".

 

So, is there anybody who knows how to change your device ???

Mirriam
New Member
I don't know.I phone d customer services and went into the bank...no help still
MandyP
Community Coordinator

Hello @SphumeGums,

 

Please can I ask you to contact customer on 0860 123 000 or forward a mail with your email address registered on the mobile banking app, ID number and contact details to [email protected] with the subject link "linking new phone to app profile" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

SphumeGums
Occasional Visitor

i've been using for the past year on my phone so yesterday it says i must suppose to update which i did now i cant log back in it says profile not linked to my device. please assist.

JasonGrieve
New Member

It was working perfectly now it isn't anymore - please assist.  Am tired of holding on for one of your "specialists" on the number provided.  

I am not close to a bank - there are no branches in Sedgefield so can't just pop in to fix this.  Please can someone call me on 082 907 6669 or assist me via email on [email protected]

I am beyond knowing what to do I need to transfer money and have been unable to do anything on my banking in the past few months it's beyond ridiculous - no one seems to be able to help.

 

Carolv
New Contributor
I still need helo to link my cellphone to my account
Carolv
New Contributor
All of a sudden I cant log in because my new phone is not link to my Standardbank profile. Please help! I use this phone since Jan202 without any problem untill now
Sarain
Occasional Visitor
My sms otp does not pull through. Phone now whole morning. Spent over R200 in airtime. Still stuck.
Shauni07
Occasional Visitor

hi i'm trying to link my new device.it asks for my email so when i enter it.it just says device not linked

Boitumelo
Community Coordinator

Hello @LM1,

 

Please advise if you linking account to your profile or are you using multiple devices on one account or profile? 

 

Remember you can login on multiple devices using your profile to access both Internet Banking and App.

 

Regards,

Boitumelo

LM1
New Member

I have just spent 50 minutes on the phone trying to link my devices to my profile (whatever that means). There is just no help Consultants don't know how to do it. Any other help please. FNB has a space once you log in that says "PLEASE ENTER YOUR DEVICE DETAILS". Where do we find that in Standard Bank Internet Banking. Where is that icon?  

StandardBank
Community Coordinator

Hi TharmanNaidoo,

 

Please update your app to the latest version and restart your device and try again.

StandardBank
Community Coordinator

Hi amatholegs, 

 

I have escalated your query to our specialist. I apologise for the inconvenience. 

amatholegs
New Contributor
Sitting with same problem, spent hours holding for assistance and still getting nowhere.
STANDARD BANK YOU NEED TO CONTACT ME NOW
amatholegs
New Contributor

Sitting with same problem, spent hours holding for assistance and still getting nowhere.

STANDARD BANK YOU NEED TO CONTACT ME NOW

StandardBank
Community Coordinator

Hi TharmanNaidoo,

 

Please call 0860123000 so that a specialist may assist you.

 

Regards,

Standard Bank Team