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Community


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Community

A one-stop forum for all your banking questions

How do link new phone to profile

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New Member

Hi , I am having issues signing into new banking app after I got new phone . First it says standard bank ID locked then offers option to reset password , if you put email to reset password , it says device not linked to profile and I cannot proceed further , no options to link device offered ?  

 

Thank You .

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15 REPLIES 15
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Community Coordinator

Hi TharmanNaidoo,

 

Please call 0860123000 so that a specialist may assist you.

 

Regards,

Standard Bank Team

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New Contributor

Sitting with same problem, spent hours holding for assistance and still getting nowhere.

STANDARD BANK YOU NEED TO CONTACT ME NOW

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New Contributor
Sitting with same problem, spent hours holding for assistance and still getting nowhere.
STANDARD BANK YOU NEED TO CONTACT ME NOW
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Community Coordinator

Hi amatholegs, 

 

I have escalated your query to our specialist. I apologise for the inconvenience. 

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Community Coordinator

Hi TharmanNaidoo,

 

Please update your app to the latest version and restart your device and try again.

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New Member

I have just spent 50 minutes on the phone trying to link my devices to my profile (whatever that means). There is just no help Consultants don't know how to do it. Any other help please. FNB has a space once you log in that says "PLEASE ENTER YOUR DEVICE DETAILS". Where do we find that in Standard Bank Internet Banking. Where is that icon?  

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Community Coordinator

Hello @LM1,

 

Please advise if you linking account to your profile or are you using multiple devices on one account or profile? 

 

Remember you can login on multiple devices using your profile to access both Internet Banking and App.

 

Regards,

Boitumelo

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Occasional Visitor

hi i'm trying to link my new device.it asks for my email so when i enter it.it just says device not linked

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Occasional Visitor
My sms otp does not pull through. Phone now whole morning. Spent over R200 in airtime. Still stuck.
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New Contributor
All of a sudden I cant log in because my new phone is not link to my Standardbank profile. Please help! I use this phone since Jan202 without any problem untill now
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New Contributor
I still need helo to link my cellphone to my account
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New Member

It was working perfectly now it isn't anymore - please assist.  Am tired of holding on for one of your "specialists" on the number provided.  

I am not close to a bank - there are no branches in Sedgefield so can't just pop in to fix this.  Please can someone call me on 082 907 6669 or assist me via email on [email protected]

I am beyond knowing what to do I need to transfer money and have been unable to do anything on my banking in the past few months it's beyond ridiculous - no one seems to be able to help.

 

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Occasional Visitor

i've been using for the past year on my phone so yesterday it says i must suppose to update which i did now i cant log back in it says profile not linked to my device. please assist.

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Community Coordinator

Hello @SphumeGums,

 

Please can I ask you to contact customer on 0860 123 000 or forward a mail with your email address registered on the mobile banking app, ID number and contact details to [email protected] with the subject link "linking new phone to app profile" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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New Member
I don't know.I phone d customer services and went into the bank...no help still
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