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How to make EAP active

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Ruth3
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How to make EAP active

How to make EAP active
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Community Coordinator

Re: How to make EAP active

Hello @Ruth3,

 

Please be advised taht your EAP limit can be activated at your nearest branch or via our customer care line; 0860 123 000. Once its been activated, you can decrease or increase it using our mobile or online banking platform. Kindly note the below steps to increase/decrease your EAP once it's activated;

 

- Login to the new Internet Banking,

- Click "transact" on the homepage,

- Tap on "change monthly payment limit",

Click on the "change limit" tab,

- Input "new limit" and "save".

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.

 

In order to increase your EAP on the mobile banking app, kindly make use of the following steps:       

 

- Log on to the app,

- Tap on the tier that highlights your balance and account details,

- Select the "Cards" option,

- Scroll down to the bottom and you will come across the "Cards limit" option,

- Select the option that you'd like to amend (e.g. EAP),

- Input new limit under "Amount" and tap next on the top right corner of your app display,

- A One Time Pin will be sent to your phone (input the pin),

- Your limit will be updated.

 

Kind Regards,

Mandy

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csaadaoui
Occasional Visitor

Re: How to make EAP active

What is the international number to call standardbank
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