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Community


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Community

A one-stop forum for all your banking questions

How to reverse a beneficiary payment on mobile app

Reply
FanaM1
Community Coordinator

Hi @Aziza1976.

 

Thank you for reaching out.

 

If the payment was processed successfully, you will be required to fill out an EAP recall form and request that the funds be reversed.

 

If the account does not exist at the bank where you made the payment in error, the funds will be reversed back into your account within 10 working days.

 

Should you consider reversing your funds, please share your email address so we can share the dispute form with you.

 

We are patiently waiting for your response.

 

Regards

Fana.

Standard Bank Team

Aziza1976
New Member
Hey please assist.
The beneficiary has closed his bank account without my knowledge.
FanaM1
Community Coordinator

Hi @philadelphiadud.

 

Thank you for reaching out.

 

You will be required to fill in a EAP recall form and request for the funds to be reversed.

 

Please note the below.

 

NB:
Fee R292.55.
It’s not guaranteed.
Turnaround time is 10 business days.

Kindly forward the form to [email protected] for our team to assist further.

 

Please share your email address to share the form with you.

 

Kind regards,

Fana.

Standard Bank Team.

philadelphiadud
New Member

@Leomile123 wrote:
Good day,
I would to know how do I reverse a beneficiary payment on my mobile app. I got the account number wrong and would like to fix it.

410541338
1085

Boitumelo
Community Coordinator

Hello @Leomile123 

 

Please note that you won't be able to reverse the beneficiary payment on your Mobile Banking App. You will need to contact us for further assistance: 0860 123 000. 

 

Let us know should you require further assistance on this.

 

Regards, 

Boitumelo

Leomile123
Occasional Visitor
Good day,
I would to know how do I reverse a beneficiary payment on my mobile app. I got the account number wrong and would like to fix it.