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Community


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I want to reset my standard bank app

Reply
18 REPLIES 18
Ntsakowwjoyy
New Member
FanaM1
Community Coordinator

Good morning, @amo22.

 

We listed procedures to follow in order to reset your app password.

 

Please let us know that you took the time to follow the steps we shared with you.

 

We look forward to hearing from you.

 

Regards,

Team Standard Bank

amo22
New Contributor
FanaM1
Community Coordinator

Good day @Malibongwe82.

 

We appreciate you bringing this to our attention.

 

You need to create a new email address and use it to register for mobile banking.

 

To update your personal information. Kindly note that our branch updates contact information in accordance with banking policy.

 

The purpose of this is to guarantee that the information provided is accurate. To ensure a smooth operation, there is a form you must complete to confirm a change in your contact information.

 

Kind regards,

Standard Bank Team

 

Malibongwe82
New Member
I bought a new phone so I want to use standard bank app on a new phone how can I log in but I post my old email and my number
FanaM1
Community Coordinator

Good day @Moshka67.

 

We appreciate you reaching out to us.

 

Please tell us what error message you are receiving on your end so that we can assist you efficiently.

 

We are looking forward to hearing from you.

 

Regards,

Standard Bank Team

Moshka67
New Contributor
Password doesn't want to reset
FanaM1
Community Coordinator

Good day @hloniphile.

 

We listed procedures to follow in order to reset your app password.

 

Please indicate that you took the time to follow the steps we shared with you.

 

We eagerly await your response.

 

Regards,

Team Standard Bank

hloniphile
New Member
I want to reset my standard bank app
Cecile58
New Contributor
Cecile58
New Contributor
FanaM1
Community Coordinator

Good day @sesethumaneli91.

 

We appreciate you alerting us about this.

 

To access the app, you might have to reset your password. Please make sure to reset your digital profile using the card details you used to register by clicking the "forgot password" link.

 

Please call us at 0860 123 000, choices 3 and 4, if you are still having trouble changing your password.

 

We really hope that the information was useful.

 

Regards,

Fana.

Team Standard Bank

sesethumaneli91
New Member
Hello am Sesethu Maneli I need help to rest my app please
SilindileMbo
Community Coordinator

Hi Londi2177.

 

Thank you for getting in touch.

 

Please contact us at [email protected] with a detailed description of your issue and the subject "APP review." We eagerly forward hearing from you.

 

Best regards

Standard Bank Team

Londi2177
New Member
Greatings I want to reset mgy standard bank app couse my phone got in side the toilet sit so I've been try to reset it with no vail
FanaM1
Community Coordinator

Hi @happystress4666.

 

We appreciate you reaching out to us.

 

How would you like us to assist you?

 

We are looking forward to hearing from you.

 

Regards,

Fana.

Standard Bank Team

happystress4666
New Contributor
FanaM1
Community Coordinator

Hi @tiffany9.

 

You will not be able to log in using that email address. You need to visit your nearest branch with your ID book/ card to update your details.

 

Kind regards,

Fana.

tiffany9
New Member
My standard bank app doesn't want to work cos I forgot the email I used to link my account with and if I link a new email and enter my account number it tells me it already exists