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Community


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Incorrect payment

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New Contributor
Good day

I wanted to make a payment and in the process of making the payment I used the "save beneficiary " option. I made the payment only to find out that the account number is incorrect. But the beneficiary with the correct account number was saved. How do I cancel an electronic payment?
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Community Coordinator

Hello @sesethusimelela,

 

To resolve this you will have to contact your nearest branch or contact client care service for tracking this transaction for reversal. Note we are unable to assist you on the platform as this will require some security verification from your site. You can contact us here: 0860 123 000.

 

Let me know once resolve.

 

Regards,

Boitumelo

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