01-08-2017 04:09 PM
I just wanted to ask what the process is for reversing a voucher that has been sent to a sim card that is no longer in use.
02-08-2017 09:16 AM
The best way to resolve this is to log-in to your app and go to manage voucher under instant money to delete this voucher. Note once you delete the request will be the created pin and the money will reversed into your account.
Let me know if this was helpful.
16-04-2018 09:50 AM
Please be advised that you can delete the instant money voucher on your mobile banking app. Simply log on to the app and follow these steps:
- Tap "Transact" at the to right corner of the app,
- Tap the last option that appears, titled "Send Instant Money"
- Tap on "Manage Vouchers"
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)
- Proceed to delete
13-11-2018 02:55 PM
Please be advised that you can delete an instant money voucher issued making use of the mobile banking app. Kindly note that you will need to have your pin in order to delete the voucher.
05-04-2019 07:56 AM
Good morning I reversed money voucher and it was not returned to my account and i need to send that money immediately to the recipient?
05-04-2019 10:54 AM