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Community


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Community

A one-stop forum for all your banking questions

Instant Money Voucher Reversal

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Occasional Visitor

Good Day'

 

I just wanted to ask what the process is for reversing a voucher that has been sent to a sim card that is no longer in use.

 

Regards

Asanda

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13 REPLIES 13
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Community Coordinator

Hello @makatesiasanda

 

The best way to resolve this is to log-in to your app and go to manage voucher under instant money to delete this voucher. Note once you delete the request will be the created pin and the money will reversed into your account.

 

Let me know if this was helpful. Smiley Happy

 

Regards,

Boitumelo

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Occasional Visitor
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Community Coordinator

Hello @Chata

 

Please be advised that you can delete the instant money voucher on your mobile banking app. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Kind Regards,

Mandy

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New Contributor
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New Contributor
How to reverse instant money voucher
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Community Coordinator

Hello @tdikeledi,

 

Please be advised that you can delete an instant money voucher issued making use of the mobile banking app. Kindly note that you will need to have your pin in order to delete the voucher.

 

  • Log onto the app and tap on "More" at the bottom of your screen display,
  • Tap on "Send Instant Money" and then Tap on "Manage Vouchers",
  • The voucher should appear either under "Beneficiary Vouchers" or "Your Vouchers",
  • Proceed to deleting the voucher.

 

Kind Regards,

Mandy

 

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Occasional Contributor

Good morning I reversed money voucher and it was not returned to my account and i need to send that money immediately to the recipient?

 

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Community Coordinator

Hello @alidajubileus,

 

Can you kindly forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money Voucher Reversal; Funds not reflecting" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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Occasional Contributor

I have just send you a mail 

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Occasional Contributor
the email doesnt want to deliver my email is [email protected]
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Occasional Contributor
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Occasional Contributor
I recieved an sms that it will be released but nothing how long does it take?
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New Member
I followed the steps for voucher reversal but still money is not back in my account
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