Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
29-11-2018 03:17 PM
30-11-2018 01:56 PM
Hello @Sanele88,
The amount will reflect immediately on your account. Note, the charges won't be reversed.
Let us know should you need further assistance on this.
Regards,
Boitumelo
20-12-2018 06:23 PM
25-12-2018 02:06 PM
01-02-2019 09:46 AM
26-02-2019 07:25 AM
28-02-2019 11:11 AM
Hello @Bubusto,
Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.
Kind Regards,
Mandy
02-03-2019 03:07 PM
05-03-2019 11:11 AM
Hello @Bodike,
Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.
Kind Regards,
Mandy
29-05-2019 09:54 PM
03-06-2019 03:23 PM
Hello Ketso,
You can now create a new voucher and share both voucher number and created pin.
26-07-2019 06:24 PM
12-08-2019 05:28 PM
19-09-2019 12:45 PM
Hello @Antheavan
Please advise if this is still an issue? If yes, kindly forward us a mail here: [email protected] with your account details and contact number for further assistance.
Let us know should you require further assistance on this matter.
Regards,
Boitumelo
01-10-2019 05:45 PM
03-10-2019 11:48 AM
Hello @Percy2,
Can I kindly ask that you forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money reversed - funds not reflecting" so that we can urgently look into this matter and assist you further.
Kind Regards,
Mandy
03-11-2019 08:59 PM
07-11-2019 11:46 PM
22-03-2020 05:08 PM
22-03-2020 05:09 PM