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Instant Money Voucher Reversal

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Sanele88
New Contributor
How long does is take for funds to appear on your account after cancelling/deleting a voucher?

Please assist!
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Community Coordinator

Hello @Sanele88,

 

The amount will reflect immediately on your account. Note, the charges won't be reversed.

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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Vixen777
New Member
Hi ivw rwversed 2 vouchers insent ti myself and they are not reflecting as available..?

How do i delete vouchers ive sent to others if i cant remember the pins?
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boeta52
New Member
I would like money to be reversed
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Bubusto
New Member
Thanx do I choose delete
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Community Coordinator

Hello @Bubusto,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

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Bodike
Occasional Visitor
Please I need help right now
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Community Coordinator

Hello @Bodike,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

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