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Instant Money Voucher Reversal

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Sanele88
New Contributor
How long does is take for funds to appear on your account after cancelling/deleting a voucher?

Please assist!
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Community Coordinator

Hello @Sanele88,

 

The amount will reflect immediately on your account. Note, the charges won't be reversed.

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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Sandz123
New Member
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Vixen777
Occasional Visitor
Hi ivw rwversed 2 vouchers insent ti myself and they are not reflecting as available..?

How do i delete vouchers ive sent to others if i cant remember the pins?
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boeta52
New Member
I would like money to be reversed
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Bubusto
New Member
Thanx do I choose delete
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Community Coordinator

Hello @Bubusto,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

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Bodike
Occasional Visitor
Please I need help right now
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Community Coordinator

Hello @Bodike,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

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Ketso
Occasional Visitor
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Community Coordinator

Hello Ketso,

 

  • Tap to your top right corner (Transact) 
  • Select: Send Instant Money 
  • Select Manage vouchers
  • Select the voucher you would like to reverse and delete and confirm your transaction by using the pin that was shared with the receiver.

You can now create a new voucher and share both voucher number and created pin.

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Nessa1
New Member
Good evening I have sent someone a instant cash and they have not received the voucher SMS what should happen now?
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Antheavan
Occasional Visitor
I've tried to cancel a voucher and the message I receive constantly is: voucher not deleted. Kindly assist
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Community Coordinator

Hello @Antheavan 

 

Please advise if this is still an issue? If yes, kindly forward us a mail here: [email protected] with your account details and contact number for further assistance.

 

Let us know should you require further assistance on this matter.

 

Regards, 

Boitumelo

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Percy2
New Contributor
The money and not reflected back into my account even thou the voucher was successfully deleted
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Community Coordinator

Hello @Percy2,

 

Can I kindly ask that you forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money reversed - funds not reflecting" so that we can urgently look into this matter and assist you further.

 

Kind Regards,

Mandy

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