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Community


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Instant Money Voucher Reversal

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Lusizo28
Occasional Visitor
So if you delete a voucher it reverses the payment?
Boitumelo
Community Coordinator

Hello @M22 ,

 

Please note the below steps on how to delete or reverse the Instant Money Voucher:

  • Login into your Mobile Banking using your credentials,
  • Select the blue money option on the transact option,
  • Select send,
  • Then select manage vouchers,
  • Delete the voucher using the pin created and enter the OTP pin.

Note, the money will reflect on your account immediately.

 

Let us know should you still require further assistance on this.

 

Regards, 

Boitumelo

M22
New Contributor
Instance money reversal
M22
New Contributor
How do I reverse voucher
Davidjon87
New Member
I need to reverse a instant Money Voucher please can you help
Zinhle01
Occasional Visitor
I have the same issue the voucher won’t get deleted
MandyP
Community Coordinator

Hello @Percy2,

 

Can I kindly ask that you forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money reversed - funds not reflecting" so that we can urgently look into this matter and assist you further.

 

Kind Regards,

Mandy

Percy2
New Contributor
The money and not reflected back into my account even thou the voucher was successfully deleted
Boitumelo
Community Coordinator

Hello @Antheavan 

 

Please advise if this is still an issue? If yes, kindly forward us a mail here: [email protected] with your account details and contact number for further assistance.

 

Let us know should you require further assistance on this matter.

 

Regards, 

Boitumelo

Antheavan
Occasional Visitor
I've tried to cancel a voucher and the message I receive constantly is: voucher not deleted. Kindly assist
Nessa1
New Member
Good evening I have sent someone a instant cash and they have not received the voucher SMS what should happen now?
ilanampiti
Community Coordinator

Hello Ketso,

 

  • Tap to your top right corner (Transact) 
  • Select: Send Instant Money 
  • Select Manage vouchers
  • Select the voucher you would like to reverse and delete and confirm your transaction by using the pin that was shared with the receiver.

You can now create a new voucher and share both voucher number and created pin.

Ketso
Occasional Visitor
MandyP
Community Coordinator

Hello @Bodike,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

Bodike
Visitor
Please I need help right now
MandyP
Community Coordinator

Hello @Bubusto,

 

Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
 
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.

 

Kind Regards,

Mandy

Bubusto
New Member
Thanx do I choose delete
boeta52
New Member
I would like money to be reversed
Vixen777
Occasional Visitor
Hi ivw rwversed 2 vouchers insent ti myself and they are not reflecting as available..?

How do i delete vouchers ive sent to others if i cant remember the pins?
Sandz123
New Member
How can I retrieve the voucher