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A one-stop forum for all your banking questions
27-02-2023 02:12 PM
I managed to cancel the last voucher I send, but I need to cancel the one before, but it wount come up.
Please help
06-02-2023 02:24 PM
Hi there, and thank you for reaching out.
Instant money voucher SMSs are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Fana.
Standard Bank Team
06-02-2023 08:58 AM
01-02-2023 09:28 AM
Hi @AshtonDouman.
We appreciate you reaching out to us.
Reset the PIN within the channel it was sent from or contact the Instant Money Team at 0860 466 639.
If the voucher is from a betting company, please call our instant money team at the number listed above.
Please let us know if there's anything else that we can do to help.
Kind regards,
Fana.
Standard Bank Team
27-01-2023 11:54 AM
02-01-2023 11:58 AM
Hi @Hitekanitwonia.
We appreciate you reaching out to us.
You can call our instant money team at 0860 466 639 and request a new pin be issued to you.
If you want to reverse it, please contact Hollywood Bets and inquire about the voucher and request a reversal.
Please let us know if you were able to reverse the voucher.
Regards
Fana.
Standard Bank Team
02-01-2023 09:28 AM
13-12-2022 09:13 AM - edited 02-01-2023 11:55 AM
Hi @Sisipho20.
We appreciate you contacting us.
Please be advised that you're able to reverse an Instant Money voucher on your mobile banking app if you still know the pin for the particular voucher. Kindly follow the below steps:
Kindly let us know if you were able to reverse your funds.
Regards
Fana.
Standard Bank Team.
13-12-2022 06:56 AM
22-07-2022 06:45 PM
10-03-2021 09:45 PM
10-03-2021 09:35 PM
29-12-2019 08:50 PM
07-04-2019 08:54 AM
05-04-2019 11:22 AM - edited 05-04-2019 11:23 AM
urgent please
05-04-2019 11:20 AM
05-04-2019 11:16 AM
I have just send you a mail
05-04-2019 10:54 AM
Hello @alidajubileus,
Can you kindly forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money Voucher Reversal; Funds not reflecting" so that we can look into this matter and assist you further.
Kind Regards,
Mandy
05-04-2019 07:56 AM
Good morning I reversed money voucher and it was not returned to my account and i need to send that money immediately to the recipient?
13-11-2018 02:55 PM
Hello @tdikeledi,
Please be advised that you can delete an instant money voucher issued making use of the mobile banking app. Kindly note that you will need to have your pin in order to delete the voucher.
Kind Regards,
Mandy