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A one-stop forum for all your banking questions
25-04-2020 08:23 AM
01-04-2020 09:42 AM
Hello @M22 ,
Please note the below steps on how to delete or reverse the Instant Money Voucher:
Note, the money will reflect on your account immediately.
Let us know should you still require further assistance on this.
Regards,
Boitumelo
22-03-2020 05:09 PM
22-03-2020 05:08 PM
07-11-2019 11:46 PM
03-11-2019 08:59 PM
03-10-2019 11:48 AM
Hello @Percy2,
Can I kindly ask that you forward your account details, ID number and contact details to [email protected] with the subject line "Instant Money reversed - funds not reflecting" so that we can urgently look into this matter and assist you further.
Kind Regards,
Mandy
01-10-2019 05:45 PM
19-09-2019 12:45 PM
Hello @Antheavan
Please advise if this is still an issue? If yes, kindly forward us a mail here: [email protected] with your account details and contact number for further assistance.
Let us know should you require further assistance on this matter.
Regards,
Boitumelo
12-08-2019 05:28 PM
26-07-2019 06:24 PM
03-06-2019 03:23 PM
Hello Ketso,
You can now create a new voucher and share both voucher number and created pin.
29-05-2019 09:54 PM
05-03-2019 11:11 AM
Hello @Bodike,
Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.
Kind Regards,
Mandy
02-03-2019 03:07 PM
28-02-2019 11:11 AM
Hello @Bubusto,
Please be advised that you can delete the instant money voucher on your mobile banking app under "manage vouchers" provided that the receiver hasn't redeemed the funds. Simply log on to the app and follow these steps:
- Tap "more" at the bottom right corner of the app,
- Tap on "Sent Instant money",
- Tap on "Manage Vouchers",
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself),
- Proceed to delete.
Kind Regards,
Mandy
26-02-2019 07:25 AM
01-02-2019 09:46 AM
25-12-2018 02:06 PM
20-12-2018 06:23 PM