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Community


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Instant money pin expiry date

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Regular Visitor
For how long after sending instant money the pin is valid?
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Community Coordinator

Hello @Tersia8808,

 

Please be advised that an instant money voucher and pin are valid for 3 years from the date of the first creation. Kindly refer to point 8 of the terms and conditions making use of the following link: https://www.standardbank.co.za/standimg/South%20Africa/PDF/Terms%20and%20Conditions/Beyond%20Payment...

 

Kind Regards,

Mandy

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New Member

 

hi there 
 
i have send instand money to my mom on tuesday around 5:00pm, she did not withdraw immediately 
 
only today (thursday) she went to withdraw and she found out that the money had been withdrawn
 
how is it possible, while she had her phone to herself and her pin 
 
 
she stays in Soshanguve and im in rivonia 
 
ref 443529964
 
regards 
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Community Coordinator

Hello @Lebo4,

 

Can I kindly ask that you forward your account details, Instant Money reference number and contact details to [email protected] with the subject line "Instant Money" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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New Contributor
Mandy, ive got a problem, they typed wrong pin now its blocked how do i reset or send new pin or will the old pin work still?
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