Instant money voucher sms not being delivered

[MandyP]

Hello @Nomusa,

Please be advised that the best way to resolve would be through logging a request to investigate if this was an error on the system or the wrong number was logged. Kindly note that you can get in touch with our Instant Money team on 0860 466 639 or email them on [email protected] so that they may look into this matter and assist you further.

Kind Regards,

Mandy

[Nomusa]

Iv sent someone an instant money.but they never recieved the sms containing the reference number.this has been happening alot from the mobile app.i keep getting billed the fee though.this is not good service.its costing me.my confidence in the app has decreased as this put my moms safety on the line.how can i get my fees reversed