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Instant money

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Lukas
Occasional Visitor
Good morning. I sent someone an instant money voucher but they did not receive the sms with the voucher number. Is there a way to resend it?
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4 REPLIES 4
Community Coordinator

Hello @Lukas,

 

Kindly be advised that you will need to log onto the mobile banking app and delete the voucher, provided that the receiver hasn't withdrawn the funds. Once this process is complete, you may proceed to creating a new voucher, ensuring that you input the correct contact details. You'll then need to share the new pin the receiver.

 

To delete the voucher, kindly follow these prompts:

 

- Tap "Transact" at the to right corner of the Mobile Banking App,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Kind Regards,

Mandy

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EstherM
New Contributor

Is there no other way to get the voucher number?  When I cancel the instant money and try to create a new one it says I have reached my daily limit.  This is now the second day already and still not able to send money

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Community Coordinator

Hello @EstherM,

 

Please mail us your full account details so that we can investigate this for you. You can mail us here: [email protected]

 

Let us know should you need anything.

 

Regards,

Boitumelo

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nokvah
New Member

I don't understand why you cannot use an easier system or allow an option to resend sms. if the recipient does not get sms it is just an inconvenience

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