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05536
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I want to reverse a voucher that I sent to someone yesterday because the person claims that he never received any SMS. I can't see the voucher when I go to "Manage vouchers" on the app. Please help me reverse the voucher. I don't have airtime to phone your call Centre. I'd appreciate it if you could call me back.
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Community Coordinator

Hello @05536,

 

Please be advised that all unclaimed vouchers will appear under your "manage voucher" on the mobile banking app. Normally when you can see the voucher, it means the recipients has   withdrawn the funds. Can I ask that you forward your ID number and contact details to [email protected] with the subject line "call back request - Instant Money query" so that we can assist you further.

 

Kind Regards,

Mandy

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