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International Payments Reversals

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Kenny92
New Contributor
Hey , what can be done if I wanna do an international Payment Reversal?
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7 REPLIES 7
Community Coordinator

Hello Keny,

 

Please let me know if this was a transactional purchase or direct debit? The best way to resolve this is to make contact with the international payment affected party to request the reversal of the amount using your beneficiary IBAN number.

 

Please let me know if this was helpful should you manage to make the reversal.

 

Regards,

Boitumelo

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Kenny92
New Contributor
It was an online international payment that was done on online Banking.
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Kenny92
New Contributor
Not a purchase, a direct deposit to a bank!
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Community Coordinator

Hi Kenny92,

 

Please forward your query, contact details and ID number to ask[email protected]standardbank.co.za. One of our consultants will assist you.

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Mariettec
Occasional Visitor
Hi Boitumelo. I have a similar issue. The receiving bank rejected the payment due to incorrect account nr details. However, the funds are not back in my account yet. Please could you assist URGENTLY as I am currently overseas and need to make to his payment asap. Many thanks!!
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Community Coordinator

Hello @Mariettec,

 

Please advise if you managed to resolve this matter. If you still experiencing any issues, kindly mail us your query with full account details for further investigation: [email protected]

 

Let us know should you require further assistance on this.

 

Regards, 

Boitumelo

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1000
New Member
Cool I thought I could stop it because I have entered the wrong amount
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