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International payment

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SHax7866
Occasional Visitor
I was at the Clearwater branch yesterday and ask the consultant to update the details on international payment so I can start with the payment process to someone, now the screen says visit the bank you need to beovet 18 years etc. I don't understand as I was in the bank yesterday to furnish all my details? Also it's lockdown and I cantvgo back again so soon! Please assist. Thanks