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Community


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Latest update of smartphone app

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6 REPLIES 6
StandardBank
Community Coordinator

Only a pleasure a Markoost.

 

Regards,

Standard Bank Team

markoost
New Contributor
I have already narrowed it down to Touch ID issues. Thanks for the feedback. Hopefully this gets resolved soon!
ryankrull
VIP
Hi markoost. We are aware of a bug in the latest version of iOS where if the following set of conditions are met you may end up with an "empty" dashboard:
- You use the iOS app
- You have touch ID enabled in the app.
- You have a VAF tile on your dashboard
- You have a "special" character in your device name

If the list above matches your setup you can turn off the touch ID setting in the app OR remove any special characters from your device name (in the OS settings) to workaround the bug while we work on a permanent fix.

Let me know if this helps.
StandardBank
Community Coordinator

Hi Markoost,

 

Please call our digital contact centre on 0860 238 837 for assistance.

 

Regards,

Standard Bank Team

markoost
New Contributor
It does it whether I use MTN or my Wifi at home
StandardBank
Community Coordinator

Hi Markoost,

 

Which mobile operator do you use?

 

Regards,

Standard Bank Team

markoost
New Contributor
The latest version of the app is driving me crazy. It keeps telling me to register my accounts. When I try to register it tell me I'm already registered! Delete the app and re-install then it works once or twice and then log in again today to it telling me to register again.