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Lotto

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N_hlemk
Occasional Visitor

Lotto

Tuesday i played powerball and won by three numbers. didnt get an sms telling of the winnings unlike on saturday when i received an sms and the winnings the same day, wednesday when i phoned the consultants were so rude they put me on hold for a long time it even transferred me to another consultant. i don't understand how this is supposed to be working.

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Community Coordinator

Re: Lotto

Hello @N_hlemk
 
Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "lotto" so that our service team can look into this matter for you.
 
Kind Regards,
Mandy

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DEX1
New Contributor

Re: Lotto

I played lotto on Saturday and won on 4 of the tickets, didn't receive a sms the next day as I usually did, called standard bank got a Service request of no. 7021232721 but still nothing has been done. Tried playing yesterday won on 2 tickets and still no sms. This is unacceptable and unprofessional
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Community Coordinator

Re: Lotto

Hello @DEX1,

 

I can understand your frustration on this, could I kindly advise that you forward your service request number, ID number and contact details to [email protected] with the subject line "Lotto" so that we may look into this matter and assist you further.

 

Kind Regards,

Mandy

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DEX1
New Contributor

Re: Lotto

Worst costumer service experience, what a waste of Airtime and banking fee, if you as a bank can't confidently provide a service why waste our time and money.
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